Refund & Returns Policy

Velia Hair sells hair products that are personal-care items. For hygiene reasons, returns and exchanges are accepted only in the following cases:

• The item is unopened and unused, in its original packaging; or
• The item is defective or is not the item you ordered.

How to request a return

Contact us within 3 days of delivery via WhatsApp at +201041449292 or email at support@theveliahair.com. Include your order number and clear photos of the item and packaging.

Return costs

• Defective or wrong items are replaced or refunded at our cost.
• For other approved returns, the customer pays the delivery fees.

Refunds

Refunds are processed within 7 business days after we receive and inspect the returned item.

Refusing a delivery

As all orders are Cash on Delivery, you may refuse your order at the door before paying the courier.